How to Renew

CCAP I, II, and III Certifications are valid for two years at which time certification renewal is required to ensure competencies reflect prevailing industry standards.

Certification renewal requires payment of a $50 fee and demonstration of continued professionalism within the discipline by providing proof of one of the following:

• Ongoing experience in a paid role as an Advocacy Professional that can be validated by a professional reference

• Completion of an advocacy-related course from an ICCAP-Approved Educator (exemptions by request)

• Attendance of an advocacy-related conference. All events will be reviewed for their relevance to customer advocacy before being approved as sufficient evidence for renewal. The following list is not comprehensive but includes examples of events that have been approved in the past:

  • The Summit on Customer Engagement by The Center for Customer Engagement

  • CustomerX Con by Slapfive

  • Events, conferences, and roadshows by Upland RO Innovation

  • Advocamp by Influitive

  • The Advocate Marketing Academy by inEvidence

  • The Customer Marketing Summit by the Product Marketing Alliance

check certification status

To verify the status of your CCAP credentials and check for any upcoming renewal requirements, please submit the form below.