Training Courses
The following organizations are authorized to deliver education to support the three tiers of certification.
Self-paced online courses
Referential Inc. offers self-paced online training courses that are designed to prepare students for each certification tier.
To apply to have your training course authorized by ICCAP, please contact us.
The Institute of Certified Customer Advocacy Professionals (ICCAP) validates the core competencies and expertise of professionals across all sectors of the customer advocacy and engagement industry. Through ICCAP’s accredited certification program, customer advocacy practitioners can become a CCAP – Certified Customer Advocacy Professional, certifying their understanding and application of industry standards and best practices.
