CCAP III Certification Exam

$495.00

Level 3: Customer Advocacy Program Strategy & Management

Access to the CCAP III certification exam is coming soon.

Please see below for details about the exam.

Certification Prerequisites:

  • Mastery of CCAP Level 1 Exam and CCAP Level 2 Exam topics, and attainment of CCAP I and CCAP II Certification

  • At least five years of experience (or equivalent) in a customer advocacy-related field

  • Two professional references that can validate your expertise

 

Exam Format:

  • Length of exam: 1 hour

  • Exam content: 60 multiple choice questions

  • Passing score: 85% (at least 51 correct answers out of 60 questions)

  • Delivery format: Online

    By request, proctored in-person at ICCAP-Approved testing centers.

  • Permitted supporting materials: None; the exam is closed book. A calculator will be provided through the online testing platform.

  • Exam language availability: English

This exam tests for competency in:

  • Building an advocacy program from scratch

  • Garnering executive buy-in

  • Positioning advocacy activities as a benefit to the participants

  • Identifying and mitigating advocacy silos

  • Clearly defining process, expectations, and what success looks like

  • Successful customer engagement

  • Elevated program promotion

  • Advocacy program team incentives

  • Educating and partnering with Sales for optimal use of advocates

  • Leveraging customer conferences for advocate engagement

  • Managing customer advisory boards and advocacy steering councils

  • Designing a supporting technology stack

  • Data management cross-checks

  • Developing and delivering metrics that matter

  • Program promotion of value and impact

  • Nurturing advocates

  • Oversight of all materials/assets being developed

  • Coordination/management of outsourced support staff

Who is ICCAP?

The Institute of Certified Customer Advocacy Professionals (ICCAP) validates the core competencies and expertise of professionals across all sectors of the customer advocacy and engagement industry. Through ICCAP’s accredited certification program, customer advocacy practitioners can become a CCAP – Certified Customer Advocacy Professional, certifying their understanding and application of industry standards and best practices.