CCAP I Certification Exam
CCAP I Certification Exam
Level 1: The Fundamentals of Customer Advocacy
Online exam enrollment must be purchased individually. On completing purchase, you will be issued a unique, one-time use access code by email. This code cannot be shared or duplicated. Your order confirmation email will provide further instruction to register for and take the exam.
Please see below for details about the exam.
Certification Prerequisites:
There is no minimum required experience to earn a CCAP I Certification.
Exam Format:
Length of exam: 1 hour
Exam content: 60 multiple choice questions
Passing score: 85% (at least 51 correct answers out of 60 questions)
Delivery format: Online
By request, proctored in-person at ICCAP-Approved testing centers.
Permitted supporting materials: None; the exam is closed book. A calculator will be provided through the online testing platform.
Exam language availability: English
This exam tests for competency in:
Intrapersonal and interpersonal skills
Time management
Attention to detail
Building relationships / problem solving
Advocate personas
Recruitment processes
How to talk to the C-suite
Monitoring usage of advocates
Revalidation processes
Data Management
Reference request management
Processing sales reference requests
Processing marketing reference requests
Reference acknowledgement and activity tracking
Customer materials / assets development
‘1: Many’ call coordination
Capturing quotes / testimonials
Metrics tracking