Customer advocacy is revolutionizing the way companies connect with their customers, and enterprises of all sizes are taking notice.
An IDC study discovered that there was a 570% year-over-year increase in customer advocacy programs from 2016 to 2017 alone. With such rapid growth in the industry and the unprecedented rise in consumer empowerment, credible and experienced customer advocacy practitioners are in demand more than ever before.
Become a Certified Customer Advocacy Professional (CCAP) and join the experienced practitioners fueling the growth of the customer advocacy industry. Earn your CCAP credentials and establish yourself as a proponent of industry best practices, standards, and ethics.